OHMI FOUNDATION REFUND AND CANCELLATION POLICY Serve • Empower • Transform Effective Date: 1 November 2026 1. Introduction OHMI Foundation is a non-profit organisation committed to promoting education, skill development, women empowerment, healthcare, sanitation, nutrition, community development, and other social welfare initiatives. This Refund and Cancellation Policy explains the conditions under which payments made to OHMI Foundation may be cancelled, refunded, or adjusted. By making a donation, registering for membership, participating in a programme, or paying for any service offered by OHMI Foundation, you agree to this policy. 2. Donations Donations made to OHMI Foundation are voluntary contributions intended to support charitable and social welfare activities. - Donations are generally non-refundable once successfully processed. - Donors are advised to verify the donation amount and campaign details before completing payment. - Refunds may be considered in cases of duplicate transactions, payment errors, or other exceptional circumstances. - Where a donation is made to a specific campaign, the funds will be utilised for the stated purpose or another legally permissible charitable purpose, subject to applicable requirements. 3. Duplicate or Incorrect Payments If a donor or member accidentally makes a duplicate payment or pays an incorrect amount, they may submit a refund request. The request should include: - Full name of the payer. - Registered mobile number or email address. - Transaction reference number. - Date of payment. - Amount paid. - Reason for requesting a refund. - Supporting payment receipt or confirmation. OHMI Foundation will review the request and, where approved, initiate the refund through the original payment method or another appropriate method. 4. Membership Registration Fees Membership registration fees are generally non-refundable once the registration process has been completed or membership benefits have been activated. Refunds may be considered under the following circumstances: - Duplicate payment of membership fees. - Technical or payment processing errors. - Membership registration was not successfully processed despite payment. - Refund is required under applicable law. - Other exceptional circumstances approved by OHMI Foundation. Payment of membership fees does not guarantee employment, project allocation, financial assistance, or any specific outcome. 5. Programme and Training Registration For training programmes, workshops, internships, events, or other activities organised by OHMI Foundation: - Cancellation requests must be submitted before the programme begins. - Refund eligibility will depend on the specific programme terms communicated at registration. - If a programme is cancelled by OHMI Foundation, eligible participants may receive a refund or an alternative arrangement. - If a participant withdraws after the programme has commenced, the fee may be non-refundable unless otherwise specified. - Where a programme is funded by a third party, refund conditions may be subject to the applicable funding or programme guidelines. 6. Fundraising and Campaign Contributions Donations collected through OHMI Foundation fundraising campaigns are generally non-refundable because they are intended to support charitable activities. However, refunds may be considered in cases involving: - Duplicate donations. - Unauthorised or fraudulent transactions. - Incorrect payment amounts. - Cancellation of a campaign where refunding is appropriate. - Other exceptional circumstances required by law or approved by the Foundation. Refund requests relating to fundraising campaigns will be reviewed individually. 7. Cancellation by OHMI Foundation OHMI Foundation reserves the right to cancel, postpone, suspend, or modify a programme, event, service, or activity due to: - Insufficient participation. - Unavailability of funding or resources. - Administrative or operational reasons. - Government restrictions or legal requirements. - Unforeseen circumstances beyond the Foundation's reasonable control. Where a paid programme or service is cancelled by OHMI Foundation, the Foundation will communicate the available options, which may include: - Refund of eligible fees. - Transfer to a rescheduled programme. - Adjustment of fees towards another eligible programme. 8. Refund Processing Approved refunds will be processed through the original payment method wherever possible. The time required for the refund to appear in the payer's account may depend on the payment gateway, bank, or financial institution. OHMI Foundation will make reasonable efforts to initiate approved refunds promptly after verification. 9. Non-Refundable Payments Unless otherwise required by applicable law or specifically approved by OHMI Foundation, the following payments are generally non-refundable: - Successfully processed voluntary donations. - Membership fees after membership activation. - Programme fees after participation has commenced. - Payments for services already provided. - Fundraising contributions already allocated or utilised for approved charitable purposes. 10. How to Request a Refund To request a refund, please contact OHMI Foundation using the details below. Please include the subject line: Refund Request – [Transaction Reference Number] Your request should include your name, contact details, payment information, transaction reference, amount, and reason for the refund. OHMI Foundation will review the request and communicate its decision. 11. Contact Information For refund, cancellation, or payment-related enquiries: OHMI Foundation Email: Info@ohmifoundation.org Website: www.ohmifoundation.org Phone: 7033507339 Address: Laxmi Sagar, Bhavara, Ward Number 45, Near Kali Mandir Police Line, Bihar, India – 847212. 12. Policy Amendments OHMI Foundation reserves the right to update or modify this Refund and Cancellation Policy when necessary. Any changes will be published on the Foundation's website with the revised effective date. OHMI Foundation Serve • Empower • Transform Empowering communities through education, skill development, and social welfare.